I am a low-income, partially disabled senior citizen who desperately needed food assistance. I have no-one to help me.
I went to Salvation Army in Terre Haute, Indiana on October 19, 2017 and explained that I have no e-mail address and extremely limited phone access and needed something to eat. The intake person copied my drivers license and social security number and said I would be able to obtain food the next day if I called the phone number she provided before noon. Well, I called and the responding food pantry told me I was not given accurate information and would not receive any food. This was nearly identical to what happened the last time I requested something to eat from the Terre Haute Salvation Army several years back.
Why do they lie saying I will get food and only waste my very limited gas and phone minutes. I will never donate to them again as I have for 65 years.
Product or Service Mentioned: Salvation Army Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Being lied to about food promise.