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It took me over 2 months to get them to come for a pick-up. When they came they told me my kitchen set including 6 chairs and 2 leaves was outdoor furniture and therefor they would not take it.

When I asked to speak to a supervisor, the truck driver gave me the phone number to call and while I was on the phone, the driver drove off without taking any my donations even the items unrelated to the kitchen set. When I told the supervisor what just happened he told me drivers don't have time to wait.

He said he would have his supervisor call me to discuss, which never happened. So, after months of waiting I was left to put back into storage all the items they said they would take.

Location: Morristown, New Jersey

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Guest

Iโ€™ve just had a terrible experience at one of their stores as a worker. I will never return to any of their stores.

However while I did work there, I witnessed so many people just trying to get rid of junk. Usually for a truck to come and haul it away from them in lieu of going to the tip. Mattresses... terrible furniture that would never sell, broken, dirty and stained items.

If they took everything that was offered to them, the stores would resemble garbage tips.

I witnessed people pulling up with bags full of garbage trying to pass it as donations. They have strict health and safety rules...

Guest
reply icon Replying to comment of Guest-1621677

The customers, the interesting stock and work mates were awesome. Management and the establishment are greedy with the worst manners Iโ€™ve ever experienced.

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