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Contact Salvation Army Customer Service

How to Reach a Person at Salvation Army

Verified Contact Information

Toll-Free Number:

  • 1-800-728-7825
Call customer service
Send Message

Fundraising/ Donations:

  • 1-800-725-2769
    Donations

Jobs/ Career:

  • 1-703-684-5500

Media:

  • 1-703-302-8640

Salvation Army Emails:

Fundraising/ Donations
Jobs/ Career
Media
Technical Support
Website Issues

Salvation Army Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Salvation Army Phone Number
1 (800) 728-7825
Average Hold Time
00:02:15
Average Calls duration
2 minutes
Most Popular Salvation Army Email Address
mediarelations@usn.salvationarmy.org
Salvation Army Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Salvation Army Customer Service?

Most Popular Number:

(800) 728-7825
Total calls: 1 092 Issues resolved: 20 Last call: Apr 8, 2026

The Salvation Army contact offers a toll-free number for customer service queries at (800) 728-7825. This line is managed by adept representatives who can aid with diverse matters, spanning donations to volunteering prospects. Remember that the time zone affiliated with this number is Eastern Standard Time (ET).

During your call, having pertinent details readily available, such as your location or specific challenges encountered, proves advantageous. Articulating your issue or query distinctly can facilitate the provision of precise assistance by the representative. In instances of prolonged or intricate calls, contemplate seeking a connection to a supervisor or manager for supplementary support.

The Salvation Army head office can be reached at PO Box 269, 615 Slaters Lane, Alexandria, Virginia 22313, United States. This site operates as the central hub for The Salvation Army, overseeing various administrative tasks.

It's crucial to recognize that most engagements with The Salvation Army transpire through digital channels, minimizing the necessity for in-person visits. Yet, if a need arises to dispatch a sizable package or document or a personal visit becomes imperative, this designated address should be utilized. Always exercise the prudence of a prior call to confirm the availability of someone to receive your visit.

The Salvation Army corporate office manages contact requests primarily through an online form on their official website. Utilize this form to submit assistance requests or convey your desire to volunteer or contribute. Ensure clarity and conciseness when detailing the purpose of your submission.

Upon submission of the form, expect a prompt response from The Salvation Army team member. Their commitment is to address all inquiries expeditiously. However, response times may fluctuate based on the requests they encounter.

PissedConsumer Club

Contact Information

Salvation Army Website:

Salvation Army Help Center:

Corporate Office Address:

The Salvation Army USA
P.O. Box 269 615 Slaters Lane
Alexandria, Virginia 22313
United States

Fax:

+1(703) 684-3478

Summary of Salvation Army Customer Service Calls

1.2K TOTAL
CALLS
02:08 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Salvation Army?

Request for Information Question:

  • “Question about inmate Bible study”
  • “Help with shut off notice”
  • “Need emergency assistance to pay a bill”

Product/ Service Question:

  • “I have a complaint regarding manager”
  • “Complaint of worker”
  • “To report bedbug Infestation and roach Infestation”

Staff Question:

  • “Need pH number for mark Williams property manager”
  • “Dissatisfied customer service”
  • “The complaint in Hilo hi and how they are running the practice and how the staff has women in the facility and putting harm onto them”

Payments and Charges Question:

  • “Clarity of one payment no ongoing payments”
  • “I need the address of the payment center for Pekin Il 61554”
  • “Overcharged by the cashier which is the store manager”

Employment Question:

  • “Job opportunities”
  • “I am 70 years old and I would like a job.”
  • “Employment”

Return/ Replace Question:

  • “No return call”
  • “Incorrect info on reciept”
  • “One of the vehicles hit me been trying to get a hold of them. They are ignoring my calls and will not return them.”

Shipping and Delivery Question:

  • “Me & My Daughter Saturday 4--4-026 We walk In Lady stop us said we leave package up front or leave our car.”
  • “Calked salvation army 48 hrs ago haven't got a response for utilities assistance. I am untied States citizen who needs help every time I call I'm getting no response”
  • “Relocation vouchers moving”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel donation”
  • “To cancel my pickup”

Account Question:

  • “To help me with resetting my password which the system is not allowing me to do”
  • “UKGPro login problems”
  • “Had $75.00 taken from my account and I did not donate it??”

Refund Question:

  • “Refund”
  • “Was sent a counterfeit purse online store. Cant get money back”
  • “No refund”

Website/ Application Question:

  • “I fill out some applications how do i get hired for a job.”
  • “The local Salvation Army in Providence is not answering the phone when the website says they are open”
  • “Why was the store on brown deer rd closed whenthats the only site I could walk thru comfortably with my walker without being hung up in crowded aislesg”

Cards Question:

  • “I need to ask to see if they have any gas cards available cuz I'm low on gas”
  • “Credit card up date”

Other Question:

  • “Donate furniture”
  • “Christmas presents”
  • “Power issue”

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Frequently Asked Questions

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