Arlene K Vgz

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Completely Dissatisfied

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Original review Mar 08, 2024
Scheduled donated item to picked up. Received text and email confirmation. Waiting entire day. Nothing. Called the 1800 number and told they had cancelled my pickup request. No one called me, texted me or emailed to notify me. The person who took my call couldn't care less and basically told me to call back on Monday when Dispatch would be there. Salvation Army is supposed to be a reputable company helping those in need. They have lost my respect and unfortunately for those in need - anything I would ever donate. The way this was handled was unacceptable!
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Cons:
  • No accountability
  • Lack of trust
  • No credibility

Preferred solution: Acknowledge that you don't provide the pickup service you offer. Fix your advertising!!

User's recommendation: Donate anywhere else - Avoid Salvation Army

Gina P Yoj

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Verified Reviewer
| map-marker Savannah, Georgia

Greedy bad attitude overprised

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The lady at the front desk is really rude. She acts like she's running the lady who is allocated to help with the grant money to be distributed.

She's a very hard individual to deal with. I have been released out of the emergency room and I was given appointment to get assistance which only ask for if I need it, and I hadn't asked for assistance in about 3 years and that woman did everything. Being chicken to not assist more information, I provided the more information she wanted. It's ridiculous and then she lied and said the day that I was supposed to bring the stuff back the 3rd day that she would be in meetings so the manager was very nice when I went back in and she could see that I was in pain and distress.

And so she said that that was not true. And that lady who is the stripping the money. Was not to be scheduled to be in any meetings. They act like this money is theirs.

And they will do everything to try not to help you oppose to helping you. They are jaded and they have become very complacent and comfortable under job. And it needs a overhaul. They need some fresh people in there too well people.

The woman in the front desk. You know I was told you can get shoes every 6 months while I was in a car accident. I can't bend my toes properly at all. On my left side on my right foot.

My toe is broken and every 6 months. You can get a voucher supposedly to go to the thrift store. First of all, $16 isn't enough for anything, but I'm grateful. And this lady at the front desk is nasty.

She acts like the money is hers, and so my stuff also got destroyed in storage with rats. So it's not like I'm trying to abuse the situation. But if I need help why is this woman acting so ugly? She as well has become very complexant and difficult to deal with and.

I am told that I can utilize them every 6 months. For voucher, then what is her malfunction? My friend said that she went down there and the lady said. Oh, no.

We don't give out no more vouchershe makes it very difficult as well to deal with her so I could just imagine that the people that's in the program how nasty she is and also have overheard her being nasty to people. Just because people need help doesn't mean you have the right to treat people. Any kind of way that you feel like? I appreciate the voucher.

But what woman doesn't need a handbag? And you can't get a handbag and this Salvation Army. Because they wanna sell it, then need overhaul and the way overpriced. And then they put stuff out there shouldn't be in the trash.

But they just want to try to sell it to you, this is craziness, when people need help, they need help, they don't need to be beat app by the people that's in the position to help you. Furthermore, Renee hand out food know. It's people who are in the shelter that hands out the food. No gloves on their hands dirty *** fingernails.

I mean, come on. So corporate needs to clean house and get it together. Once again, it's not their money. It's grant money last but not least.

A few years a glow I had a scooter. I have bought in a scooter well now. It's been more than a few years since we're in the New Year. So one of the guys the big guys came and said that they were having a barbecue dinner or something like that.

And that was great because I was really unhard times being nude to Savannah and all that. So I took my scooter from the Front of the building to the side of the building when I came out. My scooter did not work it wittens stored. Somebody tampered with my scooter.

When I brought it to the attention of the staff. No one was willing to assist me. I should have called the police involve a police report but I was just totally. Destroyed and the security cameras don't work.

So they couldn't roll it back and see who had done this to my scooter.

So I asked him if I could leave the school to there overnight and I was told. Yes, I locked up my scooter the next day. I had a gentleman to come down there and look at the scooter. And they want to give him a hard time when he was trying to be helpful.

But they didn't see the person who was damaged in my scooter. So when I call down there, she wanna do it. Give me a hard time. It was jumping all over the man and I told him he was there.

To help me try to get those scooter started. So I could remove it off the premises. This is just ugly and unnecessary when you are a single disabled person or me. Just having a rough time and the scooter is your only mode of transportation and you have to deal with some undesirables.

Messing with your belongings on. Salvation Army's property and so it's just a lot to take in and whoever is at corporate. I tried to complain and escalate this to them. So somebody could be responsible for that $700.

Scooter, but no, no one would give me the proper contact. So there I was back on the bus again. Which is hard on these Savannah streets with the roots of these oak trees grow up out of the tree up out of the asphalt. So when you are riding in a bus, it will throw you up and you come down and it's very painfu Especially for women who have female problems.

And I had had to regret so I had to get something to ride. Because the city won't maintain the streets oh my god

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Loss:
$700
Adam M Dyt

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Verified Reviewer
| map-marker Plano, Texas

Complaint about the Plano tx location

Salvation Army - Complaint about the Plano tx location
Salvation Army - Complaint about the Plano tx location - Image 2

I have been seeking employment for the bell ringer service for over a month. I have been getting denied clearance for the i9 forms to no avail.

The lady in charge of it at the Plano location denied me after I have sent in All the proper documentation that has been clearly listed on the forms. She gave me the reason that she couldn't approve it but the system did? Smh I didn't know that salvation army doesn't consider state issued valid IDs, birth certificates, or social security cards as valid form of identification. But yet every other place around the Plano location does.

This is discrimination and not needed. I didn't get the lady's name but she is in charge of the bell ringing in the Plano tx location. I have proof that's she has denied every single document ive sent in and even when I sent my new valid id...she verbally denied it, even tho workbright accepted. So at this point I would like to know if it is my skin color or what is the reason because I am a very understanding person but she blatantly said it could t be excepted but it's the documents listed that I was asked to send in.

Please make it make sense. Nov 3- Dec 18 all a waste of time I guess.

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User's recommendation: Any other location than plano

1 comment
Guest

You have multiple denials until today. The text dated today tells you it has been accepted and to move on to section 2. Did you do that?

Resolved
WillliamN M

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Resolved: Requesting Donation Receipt

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A check was disbursed on my request from TD Ameritrade as an RMD IRA distribution of $2,000.00 to your 615 Slaters Lane, Alexandria Va. 22134 address dated 6/29/23. The check number is 1976****. I have not received a receipt for this donation. Would you send me a receipt to my email address wnmccausland@***.com as proof of this donation that can report this information in my 2023 taxes? Thank you William N McCausland II 6070 Dalmatian Drive Bethel Park Pa 15102-****, phone 412-854-**** if needed.
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Pros:
  • Serve a great service to those in need
Cons:
  • None that i know of

Preferred solution: An e-mail confirming my donation in 2023

User's recommendation: Received the information I requested within a week. Thank you,

Larry S Zct

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Verified Reviewer

Failure to provide receipt after donation

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After pick-up, the Driver informed me that I would receive an email receipt. No receipt was received. I called and emailed numerous times. No luck. I regret donating to the Salvation Army.
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Loss:
$300
Cons:
  • Poor customer service

Preferred solution: Email receipt

User's recommendation: Donate elsewhere. Terrible Customer Service

Sanjuana Bgd

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Verified Reviewer

Cats being killed on campus.

the method of (dealing) with the cats is to starve them and kill them. Is that allowed? Everyone turns their back out of fear. What do you suggest . I am a volunteer and do not want to lose my place for an apartment but I spoke to the lead man doesnt allow them to be fed- but when asked says that they are being fed but the food I donate they threw away. I look forward to your good advice. Thank you
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Preferred solution: Cats being safe and cared for on the grounds.

zuria L

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Salvation Army in Alamance County

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I went to the Salvation Army in Alamance county where i resign. They told they can not help me with any food or nothing because Im not from Alamance county. That legally you have to be from Alamance to get food. I call corporate and they gave me Greensboro was closed. They said they can only help people and in their county or born in North Carolina. And the money you give them is only for people in their county and born NC.
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Preferred solution: Apology

User's recommendation: Please find another food pantry in your hungry

anna m Yze

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Bad customer service

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My daughter collects coffee cups/mugs. Employee at the White Lake, Michigan store refused to sell us a mug unless we bought a set, which we dont want or need. These are used mugs, and this is terrible customer service, refusing a sale!!! Please rectify this situation! In these times businesses shouldnt be refusing to make money. Thank you for time.
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Pros:
  • Unique items
Cons:
  • Bad customer service

Preferred solution: To be able to buy a single mug without buying the set.

John M Hjr

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Verified Reviewer
| map-marker Brisbane, Queensland

Just need helps

I really need help with my overdue rent payment and electric bills and mobile phone bills. I really need a help with my over due payment. Because at the moment Im reallly struggling and I cant sleep at night because I cant afford my bills at the moment. My real estat agent send me email today in the morning I have to pay my overdue payment before 22nd February 2024
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Madison S Wtz

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Verified Reviewer
| map-marker Alexandria, Alabama

I want to make a complaint on a employee

LaShonda,Charee',and the other girl there putting the food out who does scheduling for the food, discriminate against me.threating me,using my vouchers as a way to harass me stalk me try to put me in jail fight me judge me I want them fired I contacted the police.i want them fired.im pressing charges.for discriminate,they pointed they fingers at me for discrimination I want them fired immediately
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User's recommendation: Is to call the police

Terrell R Vgh

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Verified Buyer
|

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Verified Reviewer
| map-marker Bellevue, Washington

Stolen merchandise

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Salvation Army - Stolen merchandise
I was apart of you harbor light program . I order my son clothes and it was delivered with confirmation and was stolen by the staff in the cleveland location 1Z443770YW3521****
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User's recommendation: I would like my money back so I can get my clothes

Sharon G Pgr

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Verified Reviewer
| map-marker Russellville, Arkansas

Haven't heard nothing back from my complaint

Nothing they haven't called I'm still out money and a chair... What kind of customer service is this?
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Loss:
$20
Pros:
  • Help people
Cons:
  • Listen to anybody

Preferred solution: Full refund another chair plus more!

Sharon G Pgr

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Verified Reviewer

Complaint and a huge issue with a store.

I just need someone to contact me ASAP! My number is 479237**** I want my money back plus more. It's been two weeks and still haven't heard from your guys over my matter!
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Loss:
$20

Preferred solution: My refund a apology and something more. I paid for a chair. Some person called and told them to my chair outside after hours and they did it and my chair was stolen. I would like another chair my money store credit.

Callie Oci

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Verified Reviewer
| map-marker Bellevue, Washington

I need help im homeless

There is no help for homeless, Americans, period! I thought that they can help the homeless boy was I very wrong
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User's recommendation: Don't think salvation army will help you

Marshayla Jfc

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Verified Reviewer
| map-marker Springfield, Missouri

I’m not pissed.

Just want to cancel my pick up and cant get through. Im Stephanie Arms 618791-**** pick up for 1/23 cancelled at 1402 Orchard St Belleville il.
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BLM Ipo

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Verified Reviewer

Disappointed

I normally I am welcome by a lovely employee. I wish i had her name. Today, someone I never met, not warm. Actually I was asked by salvation worker to move my car into a parking spot. My fault I simply parked next to other cars NOT in parking spots. She said only employees can park in front. That's a first. I was the only car in an actual spot once I moved?? Oh well, happy holidaysHappy
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